FREQUENTLY ASKED QUESTIONS

PAYMENT OPTIONS
The webshop uses the following payment options:

iDEAL
PayPal*
Sofort**
Creditcard ( MasterCard / American Express / Visa)***


* PayPal Fee 4,5% IMPORTANT!: (Make sure your shipping address is the same as in the PayPal account.
Otherwise the order will be canceled.)
** Sofort fee 1,5 %
*** Creditcard Fee 3%

HOW CAN I ORDER?
1) Choose your product (s)
2) Add it to your shopping basket
3) Enter your details + shipping address
4) Choose your payment option
5) Enter your payment details
6) Confirm your order
7) Once we have processed your order you will receive your track and trace code
8) If you have any questions, please contact us via info@de-teile.com
ORDER DAMAGED, BROKEN, INCOMPLETE DELIVERY?
Have you received a wrong or damaged product? Please contact our customer service as soon as possible. The sooner we are notified the sooner we can take action.

Incomplete:
Missing an item in your shipment? Then contact our customer service via info@de-teile.com.

SHIPMENT TO USA & SOUTH AMERICA
After receiving your payment we will post your package within 1-2 business days

Depending on your package size and wishes, we ship with the following shipping companies:
FedEx shipping time USA : ± 2-4 business days*
DHL shipping time USA : ± 8 business days*

IMPORTANT! We sometimes see customers using a third party shipper in the United States to get their package to South America. The use of a third party is at own risk! We take responsibility for the product and package to the Paypal shipping address only, not any further. We will not be responsible for the third party sending it to the location in South America! If damage/loss occurs we will need to be notified by the receiver of the Paypal address before he sends it to South America. After that we cannot do anything our shipping insurance only covers our part of shipping. So if you receive something damaged we will not be able to say if the third party shipped it wrong or we did, and you will need to resolve this with the third party.

Orders placed on Friday, Saturday and Sunday will be packed on Monday and scheduled for shipping.

* This average may vary due to delay by shipping companies or customs

RETURN
RETURN
You have the right to cancel your order up to 14 days after receipt (EU right of withdrawal).

Shipping costs for returning the order are for your own account.

If an item is damaged or shows traces of use, we can charge you for the depreciation.

To exercise this right, you can contact our customer service via info@de-teile.com.

We will then refund the order amount due within 14 days after registering your return, provided that the product has already been received in good order. No refund will be send untill the product has been received by the company.

Please note: www.de-teile.com is not responsible for lost, late received or damaged returns.

RETURN ADDRESS
📦 DESIGNERS EUROPE
        Houtsel Heuvel 32
       4911AW Den Hout
       The Netherlands

CONTACT

DESIGNERS EUROPE
Houtes Heuvel 32,
4911AW Den Hout.
The Netherlands

Tel: +31 6 132 87 112

info@de-teile.com

KVK/COC number: 72641878
VAT number: NL205076798B01

QUALITY OF PARTS
www.de-teile.com

The condition of the parts is always clearly stated and indicated on the product images.
These are used parts sometimes over 30 years old, so there will be some traces of user marks.
Buyer should not don’t a brand new item unless clearly stated in the advertisement. We prefer that you ask for more information about a certain product and sent you more photo’s or a more detailed description if you are worried about quality. Please e-mail us with a link of the product.

Please contact us info@de-teile.com

ANOTHER QUESTION?

If your questions is not listed here please e-mail us: